FAQs

How do I receive my CE credit for the virtual meeting?

You will have access to the CE AFTER you click on EACH OF THE SESSIONS listed under the Course Content.

You can access by going to “My Certificates”. When you click on a certificate, the certificate will either automatically download or will automatically appear. This will depend on your browser.

If you have questions about the Verisma CE, please contact the WVHIMA Education Chair Ashley Simmons at ashley.simmons@hsc.wvu.edu

How do I obtain access to the virtual meeting?

Access will be provided to you via email within 2 business days following receipt of payment.  The email will be from KnowledgeConnex.

The meeting consists of recorded webinar sessions.

Below are the access instructions that you will need in order to access the virtual meeting. Your user login account has been created for the KnowledgeConnex Learning Management System (LMS).

Instructions:

1 – To login visit https://www.elearningconnex.com

  • Use the username and password that was provided to you in the email sent from KnowledgeConnex.

2 – After you login, you will be taken to “My Courses“.

  • Under My Courses, you will see a link to your new online course – WVHIMA | 2020 Virtual Annual Meeting.
  • Click on the link to WVHIMA | 2020 Virtual Annual Meeting.
  • Then go to the bottom of the page and you will see a heading “Course Content“. Click on a session name under the heading Course Content.IMPORTANT:  If you do not see “Course Content” at the bottom of the page or “Start Course” on the blue button on the right side of the page (see example screenshot) then you will need to REFRESH YOUR BROWSERLearn more about refreshing your browser.

3 – You will have 60 days to access the WVHIMA | 2020 Virtual Annual Meeting.

4 – CE Certificate

  • You will have access to the CE AFTER you click on EACH OF THE SESSIONS listed under Course Content.
  • You can access by going to “My Certificates”. When you click on a certificate, the certificate will either automatically download or will automatically appear. This will depend on your browser.

If you need further assistance, please click here.

I can not access the virtual meeting content after clicking on the meeting name under “My Courses”.

If you do not see “Course Content” at the bottom of the page or “Start Course” on the blue button on the right side of the page (see screenshot) then you will need to refresh your browser.

Learn more about refreshing your browser.

What is the cancellation policy?

Please visit the terms and conditions.

I have a question about my registration or I need to revise my registration. Who should I contact?

Click here if  you have any registration questions.

I need a W-9 for your tax ID.

If you need a W-9, email us.

I need your mailing address to mail my check.

When paying by check, select “offline/mail” under payment options in the shopping cart. You will later see instructions to print the invoice page and mail your payment to KnowledgeConnex. The mailing address will be on the invoice. Make your check payable to KnowledgeConnex.