FAQs

If your question is not answered below in a FAQ below, then please contact us so we can assist you.

How do I obtain access to the virtual meeting?

Access to the Live Webinars

Access instructions will be provided in the registration confirmation email.

For technical assistance with the webinar, please contact megan.mcdougal@hsc.wvu.edu.

The live webinars will be recorded and will be provided to all paid registrants.

View the agenda.


Access to Pre-Recorded Sessions/Virtual Exhibit Hall/Virtual Networking/Evaluation/CE:

Paid Registrants:

If Registered Before May 28, 2021:

On May 28th all paid registrants will receive an email with instructions on how to login at elearningconnex.com to access the virtual meeting which includes the pre-recorded sessions,  virtual exhibit hall and networking, evaluation and CE.You will have 60 days to access the course after access has been granted.

On or After May 28, 2021:

All paid registrants will receive an email within 2 business days from receipt of payment with instructions on how to login at elearningconnex.com to access the virtual meeting which includes the on demand recordings,  virtual networking, evaluation and CE. You will have 60 days to access the course after access has been granted.

Unpaid Registrants:

If your registration fee is currently unpaid, then you will receive the access instructions within 2 business days from receipt of payment. You will have 60 days to access the course after access has been granted.

 

How do I participate in the session discussions?

Click here to learn more.

How can I maximize my screen?

Click here to learn more.

How do I change my password?

Click here to learn more.

How long do I have access to the virtual meeting?

Click here to learn more.

How do I access the CE certificate?

Click here to learn more.

What is the cancellation policy?

Please visit the terms and conditions.

I have a question about my registration or I need to revise my registration. Who should I contact?

Click here if  you have any registration questions.

I need a W-9 for your tax ID.

If you need a W-9, email us.

I need your mailing address to mail my check.

When paying by check, select “offline/mail” under payment options in the shopping cart. You will later see instructions to print the invoice page and mail your payment to KnowledgeConnex. The mailing address will be on the invoice. Make your check payable to KnowledgeConnex.

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